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LEARN THE SMART STEPS THAT SET YOU UP FOR LONG-TERM SUCCES WITH MOBILE ORDERING
QR code ordering has transformed how hospitality venues serve guests. From faster service to increased average spend, the benefits are real, but only if you set things up the right way.
Rolling out QR code ordering without proper prep is like launching a new menu without telling the kitchen. It might technically work, but you’re leaving a lot on the table.
Whether you’re running a restaurant, bar, café, or hotel, here’s how to get your business ready to win with QR code ordering.
The most successful QR code ordering implementations start behind the scenes, with your team.
Before you roll anything out, have an open conversation with your staff. Explain why you're introducing QR code ordering: faster table turnover, fewer ordering errors, better tips, and happier guests. Staff should be trained right alongside the owner from day one, so they’re fully confident using the system. They should also have their own login to the platform (with limited access rights if preferred), so they can operate independently. Make sure they know exactly who to contact for support, whether it’s a direct number or a dedicated help email, for quick solutions when questions arise.
Involve them in the process. Ask what pain points they’re experiencing on the floor and show how QR technology can support them, not replace them. You can even let them help shape the look and feel of the QR ordering app itself. Giving your staff input on how the app fits the house style makes it feel more like their tool, not just another system being handed down. When they have a hand in building it, they’re more likely to take ownership and champion it on the floor.
** Tip**: Give your team time to get familiar with the system. Run test shifts, encourage questions, and highlight how it can actually reduce stress during peak hours.
A digital menu isn’t just a PDF stuck on a screen. It’s a chance to rethink how you present your offering for mobile-first dining.
Shorten item names, clarify descriptions, and use high-quality photos. Guests should be able to scroll, tap, and order without second-guessing what they’re getting.
More importantly, optimize your digital menu for upselling. Use modifiers, suggest pairings (like a wine match or a side), and highlight your most profitable items.
Tip: Test your menu on a phone. Is it clear and easy and logical to navigate? If not, tweak it until it feels effortless.
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Good QR code ordering tech is invisible. Your guests shouldn’t notice the QR code, they should notice how smooth and easy everything felt.
Think of every step in the customer journey:
• Is the QR code easy to find on the table?
• Are instructions clear and inviting?
• Does the interface match your brand’s tone?
These small moments make a big difference. When done right, QR code ordering can feel like a natural extension of great hospitality, not a cold, robotic shortcut.
Tip: Add a welcome message after scanning the QR. A warm greeting and a quick “Here’s how it works” guide can ease any tech-shy guests in.
Don’t just stick QR codes on tables and hope for the best. Market the new experience to your customers.
Use your social media, email list, website, and in-store signage to explain how QR code ordering works and why guests will love it. Promote speed, convenience, personalization, and control.
Also, let people know staff are still around and happy to help, especially important for first-timers or older guests.
Tip: Launch with a mini campaign like “Scan & Order Week” or offer a small incentive (e.g., 10% off your first QR order) to encourage uptake.
Once QR code ordering is live, the real work begins.
Track what’s working: Which menu items are performing best? Is the upsell feature increasing revenue?
Talk to your team and your guests. What feels smooth? What’s confusing? What can be improved?
Technology gives you the chance to adapt fast, so use it. Update your menu weekly. Refine your table signage. Tweak your order flow.
And don’t forget your POS system. Make sure it’s fully integrated with your QR ordering solution and provides a clear, real-time overview of orders and performance. If needed, reach out to your POS supplier or your QR-app provider for support to ensure everything runs smoothly from day one.
Tip: Regularly check your analytics and ask your staff what they’re hearing. Combine data with frontline insight to drive smart improvements.
QR code ordering isn’t about removing the human touch, it’s about enhancing it. When done right, it frees your staff to focus on hospitality, while giving guests more control over their experience.
The venues that win with QR aren’t just using the tech. They’re using it intentionally.
So prepare well, train your team, listen to your guests, and treat your digital menu like your physical one—with care, personality, and attention to detail.
If you're looking for a smart, intuitive QR ordering platform built for hospitality, let’s talk. Whether you're switching from another system or launching for the first time, we can help you get it right from day one.
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