What is a Digital Ordering System for Airports?
A digital ordering system for airports enables travelers to browse menus, place orders, and pay using technology instead of waiting in queues at terminal restaurants. This includes QR code ordering at gates and waiting areas, self-service kiosks at food courts, tablet ordering for lounge and table service, and pre-order webshops for pickup after security. According to SITA's Air Transport IT Insights, 78% of airports plan to increase investment in passenger-facing digital services. Furthermore, digital ordering reduces average order time from 5 minutes to under 30 seconds and increases average spend through smart upselling — all while helping travelers avoid missed flights due to long F&B queues.
Complete Ordering Solution for Airports
From gate restaurants to VIP lounges, from grab-and-go to pre-order before security — one platform for every airport F&B concept
Self-Service Kiosks in Terminal
Place self-ordering kiosks at food courts and coffee shops for lightning-fast ordering during peak hours. Smart upselling algorithms suggest combo deals and add-ons, increasing average order value by up to 35%. As a result, terminal restaurants handle significantly higher volumes without additional staff — essential during morning and evening rush hours.
- Visual menus with appetizing product photos
- Super-fast ordering in under 30 seconds
- Contactless payment via card, Apple Pay, Google Pay
- Multilingual interface (25+ languages)
QR Ordering at Gate & Waiting Area
Travelers scan the QR code at their seat or waiting area and order directly via smartphone — no app download needed. Orders are automatically routed to the nearest restaurant or bar. According to industry data, QR ordering at gates reduces wait times by up to 80%, allowing travelers to order without leaving their seat and risk missing boarding calls.
- QR codes per table, gate, or zone
- Automatic routing to correct outlet
- Direct payment — no queue at checkout
- Order status visible in real-time
Tablet Ordering for Lounges & Restaurants
Professional digital menu on tablets for VIP lounges and sit-down restaurants — staff take orders visually with product photos and smart suggestions. Consequently, order errors drop dramatically and service speed increases. Additionally, tablets support multilingual menus and currency conversion, making them ideal for international airport hospitality.
- Quick order taking at table or lounge
- Visual menu with product photos
- Pay directly or settle at table
- Multilingual (25+ languages)
Pre-Order Webshop Before Security
Travelers order via your branded webshop before going through security and pick up just before their flight — no more missed flights due to long queues. Furthermore, pre-ordering spreads demand across time slots, enabling kitchens to prepare more efficiently. According to airport catering research, pre-ordering increases F&B conversion rates by 25% as travelers who might otherwise skip food now order with confidence.
- Pre-order before security check
- Choose pickup time linked to boarding
- Pay online — zero waiting time
- Link with flight information
Pre-Order Before Security
Travelers order before security and pick up just before boarding — saving valuable time and preventing missed flights
No Missed Flights
Orders ready at exactly the right time — travelers never miss boarding due to restaurant queues again
Gate-Specific Ordering
Each QR code is linked to a specific gate or zone, automatically routing orders to the nearest outlet
Multilingual (25+ Languages)
Menus automatically in all major languages for international travelers — reducing miscommunication and increasing orders
Multi-Currency Support
Prices displayed in EUR, USD, GBP, JPY and 50+ other currencies with automatic conversion
Real-Time Order Status
Travelers see live when their order is being prepared and ready for pickup
Outlet Routing
Orders automatically routed to the correct restaurant, bar, or coffee shop based on location
Peak Hour Management
System scales automatically during busy morning and evening rush hours without extra staff
Terminal-Wide Deployment
One unified system for all outlets across all terminals — consistent experience everywhere
Flight Information Linking
Link orders with flight schedules for optimal timing and automatic delay adjustments
Meal Deals & Combos
Pre-configured meal deals and combo offers for fast throughput and higher average order value
VIP Lounge Access
VIP lounges with exclusive menus, premium pricing, and discreet tablet-based table service
Duty-Free Integration
Option to add duty-free items to the ordering flow for additional convenience
Allergens & Dietary Filters
Full transparency for travelers with food allergies — clearly visible on QR, kiosk, and tablet
Contactless Payment
Card, credit card, Apple Pay, Google Pay — all payment methods supported for speed
Reports per Zone & Terminal
Detailed insights into sales per gate, terminal, outlet, or time period for data-driven decisions
Franchise Management
Perfect for franchises with multiple outlets at the airport — central management with individual menus
Staff Priority Dashboard
Staff knows exactly which orders have priority based on boarding times and pickup deadlines
Delayed Flight Support
System automatically adjusts pickup times and notifies travelers when flights are delayed
Grab & Go
Pre-packaged items available for instant pickup after QR scan and payment — perfect for rushing travelers
Time-Based Menu Switching
Breakfast, lunch, and dinner menus switch automatically based on time of day across all channels
Mobile Optimized
Works perfectly on any smartphone — travelers use their own device, no app download needed
GDPR & Security Compliant
Fully GDPR compliant and secure for international travelers — no personal data stored unnecessarily
Custom Branding
Fully branded in airport or individual restaurant style — consistent professional presentation
Multi-Airport Deployment
Consistent experience across multiple airports — ideal for airport groups and F&B chains
Higher Revenue & Throughput
According to Jamezz data, airports see 40-50% more orders through pre-ordering and faster self-service
Key Takeaways: Digital Ordering for Airports
- Airports using Jamezz QR ordering, kiosks, and pre-order webshops see up to 40% higher F&B revenue per passenger through smart upselling and higher conversion
- Pre-ordering before security eliminates missed flights caused by restaurant queues and increases F&B conversion by 25%
- Self-service kiosks handle 3x the order volume of traditional counters during peak hours — without additional staff
- One platform manages QR gate ordering, self-service kiosks, tablet lounge service, and pre-order webshops across all terminals
- 25+ language and 50+ currency support makes digital ordering essential for international hub airports
| Aspect | Traditional | With Jamezz |
|---|---|---|
| Order process | Queue at counter (3-5 min) | QR, kiosk, or webshop (< 30 sec) |
| Average spend per passenger | Baseline | +35% through smart upselling |
| Peak hour capacity | Limited by staff | +40-50% with self-service |
| Missed flights due to F&B | Common during peaks | Eliminated with pre-ordering |
| Languages supported | Staff language only | 25+ languages automatic |
| Takeaway commission | 15-30% (third-party) | 0% with own webshop |
| Menu updates | Manual per outlet | One click — live everywhere |
Airports that implement digital F&B ordering across multiple touchpoints see the highest ROI — combining pre-order webshops for time-conscious travelers, kiosks for peak-hour throughput, and QR ordering for gate-side convenience.
ACI World
Jamezz provides a complete digital ordering system for airports — combining QR ordering at gates, self-service kiosks in food courts, tablet ordering in VIP lounges, and a pre-order webshop for pickup after security, all with multilingual and multi-currency support.
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Frequently Asked Questions about Jamezz for Airports
Everything you need to know about QR ordering, kiosks, tablets, and pre-order webshops for airport F&B
Travelers order via the Jamezz webshop before going through security. They choose a pickup time — for example, 30 minutes before boarding — and pay online. After security, they scan a QR code or show their order confirmation, and the order is ready. According to airport catering research, this approach increases F&B conversion by 25% because travelers who would otherwise skip food now order with confidence. Furthermore, kitchens receive orders in advance and can prepare more efficiently.
Yes, Jamezz can integrate with flight information systems. If a flight is delayed, the system automatically adjusts pickup times or notifies the traveler via their order screen. Additionally, the system can warn travelers if they're ordering too close to their boarding time. As a result, food waste from prepared-but-uncollected orders decreases significantly while traveler experience improves.
Kiosks process orders in under 30 seconds without requiring staff, making them ideal for morning and evening rush hours. According to Jamezz data, kiosk ordering handles 3x the volume of traditional counter service during peaks. Furthermore, smart upselling at kiosks increases average order value by up to 35%. The system scales automatically and doesn't slow down during high demand — unlike staffed counters.
Absolutely. Jamezz supports 25+ languages and automatic currency conversion for 50+ currencies. Travelers select their preference when scanning the QR code, using the kiosk, or ordering via webshop. Prices are automatically converted at current exchange rates. Additionally, menus, allergen information, and payment screens are fully localized. This is essential for international hub airports serving travelers from dozens of countries.
Yes! Jamezz works terminal-wide and manages multiple restaurants, bars, coffee shops, and VIP lounges from one centralized platform. Each outlet maintains its own menus and pricing, but travelers experience one seamless system. Furthermore, multi-airport deployment for airport groups is fully supported. According to Jamezz data, centralized management reduces menu update time by 90% compared to managing individual systems per outlet.
Staff take orders using tablets with visual menus, product photos, and smart suggestions — perfect for the premium, discreet service expected in VIP lounges. Tablets support 25+ languages and automatic currency conversion for international travelers. Additionally, special lounge menus with premium pricing are easily configured per lounge type. All orders flow directly to the kitchen alongside QR and kiosk orders in one unified system.
Jamezz uses a flat monthly subscription with 0% commission on orders — unlike third-party delivery platforms that charge 15-30% per order. The subscription includes QR ordering, kiosk software, tablet ordering, webshop, and all POS integrations. Pricing scales based on the number of outlets and terminals. For airports processing thousands of orders daily, the commission-free model generates significant savings compared to percentage-based platforms.
Yes, Jamezz integrates with 15+ POS systems commonly used in airport F&B operations, including Oracle MICROS, Lightspeed, and unTill. Orders from QR codes, kiosks, tablets, and the webshop flow automatically to the POS — receipts print, inventory updates in real-time, and revenue is tracked per channel. All integrations are included in the subscription at no extra cost.
Yes, Jamezz is ideal for franchise operations at airports. Each franchise outlet can have its own menus, pricing, and branding, while the airport or franchise group maintains central oversight and reporting. Menu updates can be pushed to all outlets simultaneously or per individual location. This is perfect for airport food halls with multiple restaurant brands under one management umbrella.
Jamezz uses intelligent upselling algorithms across all ordering channels. When a traveler orders a sandwich, the system suggests a drink, side, or upgrade to a meal deal at strategic moments — after item selection, in the cart, and before checkout. According to Jamezz data, this increases average order value by up to 30%. You control which suggestions appear and can customize prompts per outlet, channel, and time of day.