What is a Digital Ordering System for Casinos?
A digital ordering system for casinos enables guests to browse menus, place food and beverage orders, and pay using technology — without leaving their gaming table, slot machine, or lounge seat. This includes QR code ordering at gaming tables and slot areas, self-service kiosks near bars, tablet menus for VIP lounge service, and online ordering webshops for tournament and event packages. According to hospitality industry research, 72% of casino guests prefer digital ordering because it eliminates the need to leave their game. Furthermore, digital ordering reduces service wait times by up to 60% and increases average spend through smart upselling — all while ensuring staff can focus on premium, personalized service in high-value areas.
Complete Ordering Solution for Casinos
From gaming tables to VIP lounges, from slot floors to poker tournaments — one platform for every casino environment
Self-Service Kiosks
Place self-ordering kiosks near casino bars and lounge areas for fast, queue-free ordering between games. Smart upselling algorithms suggest premium cocktails and snack combinations, increasing average order value by up to 30%. As a result, guests spend less time waiting and more time on the gaming floor.
- Fast self-checkout without queuing
- Premium drink and cocktail visuals
- Multilingual for international guests
- Loyalty points and player card integration
QR Table Ordering
Guests scan the QR code at their gaming table, slot machine, or lounge seat and order directly via their smartphone — no need to leave the game. According to industry data, QR ordering at gaming tables reduces service wait times by 60% and increases order frequency significantly. Additionally, multilingual support in 25+ languages makes it ideal for casinos with international visitors.
- Order from gaming table without interruption
- Zone-specific QR codes per table or slot area
- Automatic routing to nearest bar or kitchen
- Multilingual menu in 25+ languages
Tablet Ordering
Professional digital menu on tablets for VIP lounge and high-roller areas — staff take orders discreetly with visual menus and personalized suggestions. Consequently, VIP guests enjoy premium service without interruption, and order accuracy improves by 95% compared to verbal orders in noisy casino environments.
- Discreet order taking in VIP areas
- Visual menu with premium product photos
- VIP guest recognition and preferences
- Link orders to specific zones or tables
Online Ordering & Webshop
Launch your own commission-free online ordering webshop for poker tournaments, VIP events, and private gaming nights — 0% order commission. Furthermore, guests can pre-order food and drink packages for events, with customizable time slots and branded design that matches your casino's identity.
- Pre-order for tournaments and events
- VIP packages and arrangements
- Online payment or settle at table
- Special catering for private games
No Game Interruption
Guests order without leaving their gaming table or slot machine. As a result, they stay engaged longer and spend more on both gaming and F&B.
Zone-Based Order Routing
Orders automatically link to the correct gaming table, slot area, or lounge zone. Consequently, staff know exactly where to deliver without confusion.
Real-Time Service Tracking
See all orders live across QR, kiosk, tablet, and webshop — track which tables need service and prioritize VIP areas effectively.
VIP Guest Recognition
Identify VIP guests through player card integration and offer premium menus, special cocktails, and priority service automatically.
Multilingual Menu (25+ Languages)
International casino guests order in their own language — English, Mandarin, Arabic, Russian, and 20+ others. Additionally, allergen information is translated automatically.
24/7 Day & Night Menus
Automatically switch between day and night menus — full dinner service until 11pm, then cocktails and snacks overnight. This ensures guests always see relevant options.
Outlet Routing
Orders route automatically to the nearest bar or kitchen within the casino. This eliminates delivery delays across large gaming floors.
Loyalty & Player Card Integration
Link orders to casino loyalty programs and player cards. Guests earn points on F&B purchases and redeem rewards seamlessly across QR, kiosk, and tablet.
Seamless POS Integration
Connect with 15+ POS systems including Oracle MICROS, Lightspeed, and unTill. Orders flow automatically, receipts print and revenue is tracked per zone.
Smart Upselling
Guest orders a beer? The system suggests premium cocktails and snack pairings. According to Jamezz data, this increases average order value by 30%.
Happy Hour Promotions
Automatic price adjustments during happy hours across QR, kiosk, and tablet. Promote specials at strategic moments to drive higher volume.
Private Games Catering
Create special catering menus for private poker games and exclusive events. Furthermore, pre-order packages are available through the webshop.
Tournament Support
Dedicated menus and service configurations for poker tournaments and gaming events. Guests pre-order for breaks or receive table delivery.
Multiple Zone Management
Manage slots, table games, VIP lounges, and bars from one centralized system. Each zone can have unique menus and pricing.
Analytics per Zone
Detailed insights into sales and popularity per casino zone — identify which areas generate the most F&B revenue.
Discreet Staff Notifications
Staff receive vibration-only notifications without sounds — maintaining the casino atmosphere while ensuring timely service.
Premium Drink Menu
Extensive cocktail and champagne menu with luxury presentation on QR, kiosk, and tablet. Visual menus increase premium drink sales by 40%.
Allergen Information
Complete transparency about allergens and ingredients across all ordering channels. Guests with dietary requirements see exactly what they can order.
Flexible Payment Options
Payment via card, cash, player card account, or loyalty points. You decide which options to offer per zone.
Mobile Optimized
Works perfectly on any smartphone — guests use their own device to order via QR without downloading an app.
Custom Casino Branding
Menus in your casino's colors, with your logo and luxury styling — consistent across QR, kiosk, tablet, and webshop for a premium presentation.
Multi-Location Support
Multiple casino venues? Manage all locations centrally with different menus per venue but one unified backoffice.
Real-Time Inventory
Product sold out? It disappears automatically from QR, kiosk, tablet, and webshop simultaneously. No disappointed guests.
Central Menu Management
Update your menu once and it appears everywhere: QR, kiosk, tablet, webshop. One click and it's live across all channels.
Staff Efficiency
Staff know exactly where to go and what to deliver. This reduces walking time and increases service speed by 40%.
Revenue per Guest Increase
Easy ordering increases order frequency and average spend by 25-35%. Guests order more when they don't have to leave their game.
Key Takeaways: Digital Ordering for Casinos
- Casinos using Jamezz QR ordering, kiosks, and tablets see 25-35% higher F&B revenue per guest through convenient ordering and smart upselling
- Guests order without leaving their gaming table — keeping them on the floor 40% longer and boosting both gaming and F&B revenue
- 24/7 day and night menu switching ensures guests always see relevant options, with automatic happy hour and promotion activation
- One platform manages QR table ordering, self-service kiosks, VIP tablet menus, and online event ordering — with 15+ POS integrations included
- Player card and loyalty integration enables personalized service, VIP recognition, and points earning on every F&B purchase
| Aspect | Traditional | With Jamezz |
|---|---|---|
| Order method | Guest leaves table for bar | QR, kiosk, or tablet — at the table |
| Average F&B spend | Baseline | +25-35% through smart upselling |
| Service wait time | 5-10 minutes | Under 2 minutes |
| Time on gaming floor | Interrupted by bar visits | 40% longer — no interruption |
| VIP service | Manual staff recognition | Automatic player card integration |
| Languages supported | Staff language only | 25+ languages automatic |
| Menu updates | Printed menus | One click — live everywhere 24/7 |
Casinos that implement digital F&B ordering at gaming tables see the highest ROI — guests stay longer, order more frequently, and staff can focus on premium service in high-value areas.
American Gaming Association
Jamezz provides a complete digital ordering system for casinos — combining QR table ordering, self-service kiosks, tablet VIP service, and a commission-free online webshop in one platform with smart upselling, 24/7 menu management, and seamless POS integration.
We integrate with your POS system
Connect your Jamezz digital ordering app with leading systems such as
2,000+
Let your hospitality passion generate more profits with our passion; smart technology.
Frequently Asked Questions about Jamezz for Casinos
Everything you need to know about QR ordering, kiosks, tablets, and online ordering for your casino
Each gaming table has a discreet QR code. Guests scan with their smartphone, browse the menu, and order in under 30 seconds — the game continues uninterrupted. The order is automatically routed to the nearest bar, and staff deliver directly to the table. According to casino operators using Jamezz, this keeps players at tables 40% longer while increasing F&B spend per visit.
Yes, Jamezz integrates with your loyalty program or player card system. VIP guests automatically see premium menus, exclusive cocktails, and priority service options. Furthermore, staff can view VIP status on their tablet and provide personalized service accordingly. This creates a differentiated experience that high-value players expect.
Each QR code is uniquely linked to a specific table, slot area, or zone. When a guest orders, the system knows exactly where to deliver. Staff see the zone and table number on their device, eliminating errors. As a result, service is fast and accurate even across large casino floors with multiple bars and kitchens.
Absolutely! You can activate special menus for poker tournaments, corporate events, and private games. Guests can pre-order via the webshop for breaks or receive table-side delivery during play. Furthermore, you can offer catering packages and VIP arrangements. The system scales easily for events of any size.
Jamezz supports multiple payment methods: direct card payment, player card integration, loyalty point redemption, or cash settlement afterwards. You determine which options to offer per zone. For VIP guests, credit accounts can be configured. This flexibility ensures convenience for every guest type.
You set time schedules per menu — for example, a full dinner menu from 5pm to 11pm, and a cocktail/snack menu overnight. The system switches automatically and guests only see what's available at that moment. Additionally, happy hour prices and promotions activate on schedule across QR, kiosk, and tablet.
No, guests scan the QR code and order directly via their smartphone browser — no app downloads, no accounts, no friction. According to usability research, this approach achieves 90%+ adoption because it works instantly on any smartphone. The QR ordering experience supports 25+ languages and automatically detects the guest's preferred language.
Place self-ordering kiosks near bar areas and lounge zones. Guests browse visual menus with premium drink photos, order, and pay in under 60 seconds. The kiosk suggests upsells like premium spirits or snack pairings. This reduces bar queue times by 70% during peak hours, especially on busy weekend nights.
Jamezz uses a flat monthly subscription per location with 0% commission on orders. This includes QR ordering, kiosk, tablet, webshop, and all features — from one subscription. All POS integrations are included at no extra cost. Compared to traditional service models, the increased F&B revenue typically covers the investment within the first month.
Yes, manage multiple casino venues from one centralized backoffice. Each location can have its own menus, pricing, branding, and zone configuration. Furthermore, corporate reporting provides cross-venue analytics. Menu updates can be pushed to all locations simultaneously or customized per individual venue.
Yes! QR codes at gaming tables, slot machines and poker rooms let guests order drinks and snacks without leaving their seat. The order goes to the nearest bar and is delivered to the table — a premium experience that keeps guests playing longer.
Absolutely. The casino restaurant and VIP dining run as separate outlets with their own menus. Tablets for the fine dining restaurant, QR for the casual dining area and a kiosk at the snack bar — all within one platform with separate kitchens and reports.
Certainly. Each bar and lounge gets its own QR menu. Guests order cocktails and appetizers directly from their smartphone. Happy hour prices, promotional drinks and VIP offers switch automatically at set times.
Yes, Jamezz is built for multi-outlet complexes. The casino, hotel (room service), restaurant, spa and bars all run on the same platform with their own menus and kitchens. Guests experience a seamless ordering experience throughout the complex.
Yes. For events and tournaments you activate temporary menus and custom ordering channels. Participants order via QR at their table, VIP guests via tablet in exclusive lounges. After the event you switch back to the regular menu.