Frequently Asked Questions

Jamezz is a digital ordering platform for the hospitality industry, founded in 2017 in Breda, Netherlands. It combines five ordering channels in one system: self-ordering kiosks, QR code table ordering, tablet ordering, a commission-free online ordering webshop, and all-you-can-eat round management. Used by 2,000+ locations across 25+ countries.

No. Jamezz is not a POS or cash register. It is a digital ordering layer that connects guest-facing channels (kiosk, QR, tablet, webshop) to your existing POS system. You keep your current POS for reporting, payments and operations — Jamezz sends orders into that stack in real time.

Jamezz is used by more than 2,000 active venues in 25+ countries, processing 25 million orders per year. The system is proven in restaurants, hotels, stadiums, theme parks and festivals — from small cafes to international chains.

No. Jamezz QR ordering works directly in the guest's mobile browser — no app download required. Kiosk ordering uses built-in touchscreens. Tablet ordering runs on the venue's tablets. The webshop is a standard website. None require guests to install anything.

No. Jamezz does not replace your team — it supports them. Self-ordering kiosks, QR ordering and tablets handle the order-taking so your staff can focus on hospitality, food preparation and guest experience. Most venues redeploy rather than reduce staff, resulting in better service and higher guest satisfaction.

Yes. The interface is designed for all ages and tech levels. Kiosks have large touchscreens with clear navigation. QR ordering opens instantly in the browser with no login or app required. For guests who prefer personal service, staff can always take orders manually alongside the digital channels.

Not at all. Digital ordering frees up your staff to spend more time on personal interaction, recommendations and hospitality. Guests who prefer self-service get speed and convenience, while guests who value personal attention get more of it because staff are not tied up taking orders.

A self-ordering kiosk is a standalone touchscreen terminal where guests independently browse the menu, place orders and pay. Jamezz kiosks increase average order value by up to 30% through smart upselling, reduce wait times and integrate directly with POS systems and kitchen displays.

Guests scan a QR code at their table using their smartphone, which opens a digital menu in their browser — no app needed. They browse the menu, place orders and pay directly from their phone. Orders are sent to the kitchen and POS in real time. Supports 25+ languages.

Tablet ordering is a digital ordering system where staff or guests use tablets at the table. Orders go directly to the kitchen and POS system, eliminating errors and speeding up service. Reduces order errors by 95% and increases revenue by up to 30% through built-in upselling.

The Jamezz online ordering webshop lets restaurants offer takeaway and delivery through their own branded website with 0% commission — unlike platforms like Uber Eats. Restaurants keep full control of customer data, brand experience and revenue. Integrates with POS systems and supports multiple payment methods.

The Jamezz all-you-can-eat system automates round management for unlimited dining concepts. Guests order via QR code or tablet, and the system controls pacing with time intervals and item limits per round. Prevents over-ordering, reduces food waste and keeps the kitchen running smoothly. Works for sushi, BBQ, grill and buffet concepts.

No. You choose which channels suit your concept. Many customers start with one channel (e.g. QR ordering or kiosk) and expand later. All channels work together within one platform and share the same POS integration, menu management and analytics.

It depends on your concept and service model. Kiosks are ideal for quick-service and high-traffic venues. QR ordering suits table-service restaurants, patios and events. Tablet ordering works best for full-service, fine dining and hotels. The webshop adds takeaway and delivery. Many venues combine two or more channels. Request a demo and we'll recommend the best setup for your venue.

QR ordering runs on the guest's own smartphone — they scan a code at the table and order directly. No hardware needed. A kiosk is a standalone touchscreen terminal where guests walk up to order, typically near the entrance or counter. QR is ideal for table service, kiosks for quick-service and takeaway flows. Both connect to the same POS and can be used together.

Yes. All five channels run on one platform with shared menu, POS integration and analytics. Common combinations include kiosk + QR for fast-casual restaurants, QR + AYCE for sushi concepts, and kiosk + webshop for takeaway venues. You add channels as your business grows.

Self-service ordering means guests place their own orders digitally — via a self-ordering kiosk, QR code on their phone, or tablet at the table — instead of waiting for staff. This speeds up service, reduces errors and increases revenue through smart upselling. Jamezz provides self-service ordering solutions for all types of restaurants, from quick-service and fast food to full-service dining.

A digital menu replaces printed paper menus with an interactive screen-based menu. With Jamezz, guests view the menu on their own smartphone (via QR code), on a kiosk touchscreen, or on a tablet at the table. Digital menus can be updated in real time, show allergen information, display photos, and suggest add-ons — all from one central backoffice.

Contactless ordering lets guests browse, order and pay without physical contact with staff or shared menus. With Jamezz QR ordering, guests scan a code with their own phone and the entire ordering flow happens in their browser. No app download, no login, no shared touchscreen. Ideal for hygiene-conscious venues and high-traffic environments.

Jamezz integrates with 15+ POS systems including Lightspeed Restaurant, unTill, Oracle MICROS Simphony, NCR Aloha, Trivec, Vectron, MplusKASSA, CashDesk, Hypersoft, Mr. Winston, Twelve, Gastrofix, NuvoPOS and Deliverect. Both cloud and on-premise systems are supported.

Yes. All POS integrations are included in the Jamezz subscription at no extra cost. Whether you connect to Lightspeed, unTill, Oracle or any other supported system — there are no additional integration fees.

Yes. Jamezz is designed to work alongside your existing POS. It does not replace your cash register or POS — it enhances it by adding digital guest-facing ordering channels. Orders flow directly from Jamezz into your POS in real time.

Yes. While Jamezz is optimized for POS integration, it can also operate standalone with kitchen printers or kitchen display screens. Orders are sent directly to the kitchen without needing a traditional POS. This is common for pop-up venues, food trucks and new businesses that haven't chosen a POS yet.

Yes. Because Jamezz integrates with 15+ POS systems, switching to a different POS does not require replacing Jamezz. Your menus, branding and configuration stay the same — only the POS connection is updated. This gives you flexibility and avoids vendor lock-in.

Jamezz uses a flat subscription pricing model with no commission per order. Pricing scales based on the number of locations and ordering channels used. There are no hidden fees or per-order commissions. Request a demo for a personalized quote.

Implementation takes 2–6 weeks depending on the number of channels and POS system. This includes menu setup, POS integration, staff training and go-live support. Simple setups like QR ordering can be live within days.

Yes. Jamezz provides dedicated onboarding support for every client, including menu configuration, staff training on the backoffice and go-live assistance. Ongoing support is available after launch.

Most venues see ROI within 2–4 months. Self-ordering increases average order value by up to 30% through smart upselling. Staff efficiency improves because order-taking is automated. Fewer order errors mean less food waste. The exact payback depends on your volume, channels and venue type.

Jamezz supports multi-location management from one central backoffice. You can manage menus, pricing, branding and analytics across all locations. Each venue can have its own configuration while sharing a central template. This is used by restaurant chains, hotel groups and franchise networks across Europe.

Jamezz serves 45+ types of hospitality businesses including restaurants, hotels, cafes, beach clubs, stadiums, festivals, amusement parks, food halls, corporate canteens, hospitals, universities and cruise ships. The platform scales from independent cafes to international hotel chains.

Yes. Jamezz scales from a small cafe with one QR ordering setup to large food halls with 20+ channels. Pricing is flexible and you choose which ordering channels to use — start small and expand later.

Jamezz operates in 25+ countries with primary markets in the Netherlands, Germany, Belgium and the United Kingdom. The platform supports 25+ languages and multiple currencies. Contact us for availability in your region.

A commission-free online ordering webshop like Jamezz is the best alternative to Uber Eats, Thuisbezorgd (NL) or Lieferando (DE). Unlike marketplace platforms that charge 15–30% commission per order, Jamezz charges a flat monthly fee with 0% order commission. You keep your customer data, control your brand and earn more per order.

Jamezz automates the order-taking process with self-ordering kiosks, QR ordering and tablet ordering. This means your venue can operate efficiently even with fewer staff members. Guests order and pay independently, freeing up your team for food preparation, hospitality and guest experience. Many venues report handling 20–30% more covers with the same team size.

Guests order sushi, sashimi and other dishes via QR code or tablet at their table. The Jamezz AYCE system enforces time intervals between rounds, limits items per round to prevent waste, and keeps the kitchen running at optimal pace. It works for sushi, wok, grill, BBQ and mixed cuisine all-you-can-eat concepts. Used by leading sushi restaurants across Europe.

Yes. Jamezz supports 25+ languages and multiple currencies. Guests can switch languages on the kiosk, QR menu, tablet or webshop. This makes it ideal for tourist areas, international venues and multi-country chains.

Jamezz uses smart upselling algorithms that suggest complementary items during the ordering process — for example suggesting a drink with a burger, or a dessert after the main course. This works across all channels and increases average order value by up to 30%.

Yes. All Jamezz ordering channels are fully customizable with your logo, brand colors, menu layout and imagery. The backoffice gives you complete control over the guest-facing experience.

Jamezz displays allergen information on every menu item. Guests can filter the menu by allergens (e.g. gluten-free, nut-free) to see only safe options. This works on kiosk, QR, tablet and webshop channels.

Jamezz supports all major payment methods including contactless (NFC), debit and credit cards, Apple Pay, Google Pay, iDEAL (NL), Bancontact (BE) and more via integrations with Mollie, Adyen and other payment providers. Cash payment is possible at kiosks with optional cash modules.

The Jamezz backoffice is a web-based management dashboard where you control menus, pricing, allergens, branding, opening hours and promotions. Changes are pushed live to all channels in real time. You also access order analytics, revenue reports and guest insights from the backoffice.

Yes. Jamezz supports loyalty programs, discount codes, happy hour pricing and promotions across all channels. You can also integrate with external loyalty platforms like Leat. Promotions can be configured per channel, per time slot and per location.